Institutional Service Agreement

Terms of Service &
Enterprise SLA Commitments

Clear, transparent operating terms covering our software license, guaranteed 99.98% cloud uptime, automated data backups, and school ownership rights.

📜 Transparent Enterprise SLA 💼 100% School Data Ownership ⚡ 99.98% High Availability 🤝 Dispute Resolution in New Delhi

📜 Master Service Agreement

Active Standard 2026

99.98%

Uptime SLA Guarantee

Daily

Encrypted Off-Site Backups

✓ Data Export: Schools can export all data anytime in CSV / JSON format.

Legal Framework

Terms of Service

Last Updated: October 1, 2026

These Terms of Service govern the subscription, access, and operation of EduCore ERP cloud software by educational institutions, trustees, faculty, and affiliated users.

1. Subscription & Service Availability

EduCore delivers school ERP modules over cloud infrastructure with a targeted 99.9% uptime SLA. Scheduled maintenance is executed strictly outside school operating hours (11:00 PM – 4:00 AM IST) with 48-hour prior notice.

2. Institutional Responsibilities

Institutions are responsible for assigning appropriate Role-Based Access Control (RBAC) levels to administrative staff and securing master credentials. Schools must ensure student fee amounts and contact numbers provided for WhatsApp messaging comply with parental communication consent.

3. Data Portability & Termination

Upon contract expiration or termination, schools are guaranteed complete data portability. EduCore will provide an automated, complete SQL dump and CSV export of all student, fee, and academic archives within 7 business days.

4. Support & SLA Commitments